Contact Us

Get in Touch 🐾

We're a small team of dog lovers, and every message lands with a real person — not a bot. Whether it's a question about your order, sizing help, or your pup just wants to say hi, drop us a note below and we'll get back to you.

We reply to every message within 24 hours, Monday to Friday. Anything sent over the weekend is answered first thing Monday.

To get sorted faster, pop your order number (it starts with #) in your message, and add a photo if it's about a product — it saves a back-and-forth and gets your pup sorted quicker.

In a hurry? You might find your answer on our [FAQ], [Returns] or [Order Tracking] pages. Or DM us on TikTok & Instagram @pupandparcel — we're most active there.